Postcard Club support
Updated 9 October 2026
Get in touch
Postcard Club is operated by COMORA PTY LTD, Australia. Email support@comora.co for support, privacy requests or safety concerns. We do not promise a particular response time.
Tell us which feature you were using and what happened. Do not send sign-in codes, recovery links, private keys or private postcard content in your initial message.
Sign in and find your postcards
Use the email connected to your account and enter the code requested on your phone. If you connected Apple or Google, you can use that same provider. Apple private relay accounts may use a different email from your usual address.
If you cannot access the connected email or provider, contact support. Do not share a sign-in or device-transfer link with someone else.
Photos, speech and notifications
Choosing a photo and using speech are optional. You can type your words instead of speaking. Native speech recognition requires a device that supports on-device recognition.
Manage notification preferences in the app and notification permissions in your device settings. Turning notifications off does not delete your postcards.
Delete your account
Open You and choose Delete my account. Complete the fresh email or connected-provider proof and the confirmation shown in the app. If you cannot complete that proof, contact support@comora.co.
Confirmed account deletion removes account access, your postcard and reply records, and recipients' saved copies held by the service. It revokes public shares and linked provider access. Associated image-file cleanup happens separately and can remain pending or need follow-up, including ownership review for some older cut-out images. Copies people already downloaded cannot be recalled. See the privacy policy for retained records and copies.
Report or block
Use the report controls on available content or people, or contact support@comora.co with a safety concern. Reporting does not itself remove content. Blocking limits new interactions between matched identities; it does not erase delivered postcards, recall downloads or identify every anonymous or alternate account.
Avoid sending someone else's private content in your initial support message. We can discuss an appropriate way to provide information if needed.